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2025

Walter Mugumya

BANK FINANCE AUTO-CASH MANAGEMENT

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FINTECH DISPUTE ATTORNEY

Walter Mugumya

 

This group meets twice each year to provide context of the SME

 market, as well as flagging concerns held and challenges faced by SMEs in relation to financial services. 

  • Finance 
  • Association of Alternative Business Finance 
  • Association of Insurers
  • Business Bank
  • Consumer Council 
  • Finance and Leasing Association
  • Small Business Commissioner 
  • Federation of Small Businesses
  •  Chambers of Commerce
  • Money Advice Trust – Business Debtline

SME advisory group terms of reference (PDF 51KB)SME advisory group terms of reference - May 2020

The group does not consider individual disputes. This work remains the role of our independent  staff. 

Advisory group meeting minutes

SME advisory group minutes – April 2025
SME advisory group minutes – October 2024
SME advisory group minutes – April 2024
SME advisory group minutes – October 2023
SME advisory group minutes – April 2023


Expert panel

Our small business team is supported in their work by a panel of external experts. The panel provides specialist advice on some of the financial products used by small businesses and the financial arrangements of small businesses. Members of the panel act in an advisory role – they don’t make decisions on behalf  

Members of our expert panel

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Join our panel

If you have expertise and senior-level experience which you believe would be helpful to us in our work with small businesses and are interested in joining our expert panel, please send us your CVLink 


Sharing information about our approach

Our work gives us an unique insight into how complaints arise, and how this might be avoided – and so we’re always working to share our insight. As well as our engagement work, we publish details about what we’ve seen. Here are some recent case studies to help demonstrate how we approach complaints covering a range of financial products and services. 


Garage owner complains about how his bank handled an unpaid cheque

 his bank withdrew funds from his account because of an unpaid cheque from one of his customers.



Beauty salon owner complains after her bank rejects her guarantee application

 her complaint to our service after her bank had rejected her guarantee application.


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  2. Expert panel
  3. Sharing information 

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Commercial Group &Corporate Group

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  • Skillafrica Online Centre (53937)
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Stock Exchange Network

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  • Anita Borg Memorial Scholarship
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  • Generation Google Scholarship
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  • UK Black Tech,
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  • Latin Business Association
  • American Society of Hispanic Economists (ASHE)
  • Prospanica/The Association of Hispanic MBAs & Business Professionals
  • National Merit Scholar and/or National Achievement Scholarship Program
  • National Society of Black Engineers (NSBE)
  • Robogals APAC
  • Ron Brown Scholar Program
  • United Negro College Fund (UNCF)Thurgood Marshall College Fund
  • Society of Hispanic Professional Engineers (SHPE)Latinx MBA Association
  • Association of Latino Professionals For America (ALPFA)Other 

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